WebJaguar Speeds Up Quality Customer Experiences with Adobe Sign
E- commerce continues to grow at a rapid pace. To compete is this growing market, many retailers are turning to specialized e-commerce platforms so they can meet the needs of today’s online shoppers.
That’s where WebJaguar comes in. The WebJaguar Commerce platform powers high-traffic e-commerce activities for brands including Walmart, Honeywell, and Time Warner Cable. In the past, WebJaguar emailed its sales contracts to customers for signature. It could take customers weeks to print, sign, and return documents, especially when people were away from the office. To improve interactions with its tech-savvy customers, WebJaguar implemented Adobe Sign, an Adobe Document Cloud solution.
“Our customers are well versed in all things digital, and they’re used to managing their business electronically,” says Bachir Kassir, President and Founder of WebJaguar. “It was essential that our services matched our customers’ expectations. When we asked customers to sign our contracts by mail, we weren’t giving them the best experiences. We’re a company that sells technology and digital services, and we needed to use the latest technologies, such as electronic signatures, not just talk about them.”
WebJaguar has now integrated Adobe Sign into its internal workflows and e-commerce platform as a value-added service to customers. For instance, WebJaguar and Adobe created a widget that allows people to sign forms from a touchscreen interface. One customer already uses it in a kiosk to simplify forms during customer registration. At WebJaguar, with e-signatures and mobile support, sales team productivity is boosted as reps spend less time tracking paper contracts and more time helping customers gain the most value from WebJaguar services.
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